| Have smiling faces and friendly service |
- Managers set the example every day by smiling at customers and team
- Never hire anyone who doesn’t smile
- Have in-store “Best Smile” or “Friendliest Person” contests
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| Serve quality products that are hot and fresh |
- Keep hold times on all products Never allow a product to be served past its expiration time
- Cook less product, more often
- Ensure that procedures and recipes are followed to the letter
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| Keep customer view areas and restrooms clean |
- Use daily and weekly cleaning charts
- Have your hostess trained to be attentive to customer view areas
- Manager in charge completes a thorough walk-thru prior to each peak period
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| Ensure that service times are “A” level |
- Be prepared for Showtime Positions “Aces In Places”
- Having the bag at the window before the cash
- Always answer the bell on the first beep
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| Keep store staffed and keep quality people |
- Review staffing needs weekly at manager’s meeting
- Hire two new team members for day shift and night shift within one week 1 for frontline 1 for backline
- General Manager does all orientations and day one training
- Communicate at weekly manager’s meeting why turnover occurred
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| Have a well-trained crew |
- General Manager does all day one training Only a manager or team trainer should complete training and certification
- Give praise and redirection during training and after training
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| Build teamwork between management and crew |
- Develop good lines of communication by asking questions and listening
- Always seek the solutions others first
- Teach team to be goal oriented so they will assist each other
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| Set daily goals and communicating those goals |
- Break down period and weekly goals into daily goals
- Talk about these goals every day, especially at the beginning of each shift “Talk into position”
- Incorporate daily goals into assistant manager development plans
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| Focus on suggestive selling and up selling |
- Train all cashiers on how to up sell and suggestive sell without offending
- Have contest with incentives
- Always suggest combo meals when sandwiches are ordered
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| Local store marketing and community involvement |
- Utilize your local store marketing manual
- Contact schools and let them know we want to be a part of the community
- Contact coaches and PTO’s and let them know we are there for them
- Ensure all POP is put up accurately and timely
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