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Drive-Thru Service Time Standards
UpdatedJuly 7, 2025
By Day Part
| Grade | Category | Breakfast | Lunch | Snack & Dinner |
|---|---|---|---|---|
| A | Window | :38 | :55 | 1:10 |
| Menu | under :30 | under :40 | under :45 | |
| Total | 1:08 | 1:35 | 1:55 | |
| B | Window | :39 – :44 | :56 – 1:05 | 1:11 – 1:20 |
| Menu | :30 or under | :40 or under | :45 or under | |
| Total | 1:09 – 1:13 | 1:36 – 1:45 | 1:56 – 2:05 | |
| C | Window | :44 – :48 | 1:06 – 1:15 | 1:21 – 1:30 |
| Menu | :30 or under | :40 or under | :45 or under | |
| Total | 1:14 – 1:18 | 1:46 – 1:55 | 2:06 – 2:15 | |
| D | Window | :49 – :53 | 1:16 – 1:25 | 1:31 – 1:40 |
| Menu | :30 or under | :40 or under | :45 or under | |
| Total | 1:19 – 1:23 | 1:56 – 2:05 | 2:16 – 2:25 | |
| F | Window | :54+ | 1:26+ | 1:41+ |
| Menu | :30 or under | :40 or under | :45 or under | |
| Total | 1:24+ | 2:06+ | 2:26+ |
All Day Standards
| Category | A | B | C | D | F |
|---|---|---|---|---|---|
| Window | :56 | :57 – 1:01 | 1:02 – 1:09 | 1:10 – 1:17 | 1:18+ |
| Menu | :37 or under | :37 or under | :37 or under | :37 or under | :37 or under |
| Total | 1:33 or under | 1:34 – 1:38 | 1:39 – 1:46 | 1:47 – 1:54 | 1:55+ |
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