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Operations
- Cashier Fundamentals and Customer Service
- Product Quick Reference
- Nutritional Information
- Service Manager
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- Safety
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- Line Busting
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- Double Drive-Thru Service Time Standards
- Drive-Thru Service Time Standards
- Backline Coordinator
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- 14) Improving Employee Performance
- 13)Improving Product Quality
- 7) Controlling Food Costs
- 15) Controlling Paper Costs
- 12) Controlling Cleaning & Linen Costs
- 11) Improving Staffing Levels
- 1) Improving Health Department Scores
- 10) Improving Frontline Service Times
- 9) Building Sales
- 8) Controlling Labor
- 6) Improving Customer Hospitality
- 5) Improving Store Cleanliness
- 4) Improving Crew Training
- 3) Improving Drive-thru Service Times
- 2) Controlling Turnover
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Current Campaign
- MPHC Layout – Parrish, Calhoun, Selma
- MPHC Layout
- Microwave Programming
- Merry Meal Deal
- Flapjack Breakfast
- Cinnamon Rolls
- Chicken Nuggets
- MPHC Layouts – System
- Chicken Wings
- Chocolate Chunk Cookies
- Microwave Programming
- Changes to Wing Ordering in POS
- Chicken Wings and the Hourly Report
- Chicken Wing Audit in Yoobic
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- MPHC Layout – Parrish, Calhoun, Selma
- MPHC Layout
- Microwave Programming
- Merry Meal Deal
- Flapjack Breakfast
- Cinnamon Rolls
- Chicken Nuggets
- MPHC Layouts – System
- Nutritional Information
- Chicken Wings
- Chocolate Chunk Cookies
- Microwave Programming
- Changes to Wing Ordering in POS
- Chicken Wings and the Hourly Report
- Chicken Wing Audit in Yoobic
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- Articles coming soon
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- Articles coming soon
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Recipes and Procedures
- Flapjack Breakfast
- Cinnamon Rolls
- Chicken Nuggets
- Southern Fried Chicken Sandwich
- Nutritional Information
- Common Food Allergens
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- Flapjack Breakfast
- Cinnamon Rolls
- Breakfast Plates
- Pancakes
- Smoked Sausage
- Biscuit Baking with Biscuit Mixer
- Big Ham Breakfast Sandwich
- Big Breakfast Sandwich
- Bacon
- Grits
- Sausage
- Hash Browns
- Ham
- Eggs and Sausage Breakfast
- Eggs and Bacon Breakfast
- Eggs
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- Breakfast Steaks
- Breakfast Biscuit Fillet
- Biscuit Sandwiches
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- Breakfast Plates
- All Recipes and Builds
- Pancakes
- Big Ham Breakfast Sandwich
- Big Breakfast Sandwich
- Grilled Chicken Platter
- Country Ham Dinner
- Country Fried Steak Dinner
- Chopped Steak Platter
- Chicken Fried Chicken Dinner
- Cheeseburger Platter
- Chicken Wraps
- Cooking Hamburger Patties
- Hamburgers
- Grilled Chicken
- Grilled Cheese
- Chicken B.L.T. Sandwich
- Big B.L.T.
- Sausage
- Ham
- Eggs and Sausage Breakfast
- Eggs and Bacon Breakfast
- Breakfast Wraps
- Breakfast Steaks
- Breakfast Biscuit Fillet
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- Articles coming soon
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Equipment
- MPHC Layout – Parrish, Calhoun, Selma
- MPHC Layout
- Microwave Programming
- Grill Temperature Programming
- Biscuit Baking with Biscuit Mixer
- Microwave Calibration
- Tea
- Iced Coffee
- Tea and Lemonade Urn Cleaning
- Store Timers
- Smart Safes
- Microwave Programming
- Fryer Programming
- Fryer Filtering
- Drink System Cleaning and Maintenance
- Coffee Machine Cleaning and Maintenance
- Bun Toaster Programming
- Biscuit Warmer Programming
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Catering
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Training
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Human Resources
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Print
Drive-Thru Service Time Standards
UpdatedJuly 7, 2025
By Day Part
| Grade | Category | Breakfast | Lunch | Snack & Dinner |
|---|---|---|---|---|
| A | Window | :38 | :55 | 1:10 |
| Menu | under :30 | under :40 | under :45 | |
| Total | 1:08 | 1:35 | 1:55 | |
| B | Window | :39 – :44 | :56 – 1:05 | 1:11 – 1:20 |
| Menu | :30 or under | :40 or under | :45 or under | |
| Total | 1:09 – 1:13 | 1:36 – 1:45 | 1:56 – 2:05 | |
| C | Window | :44 – :48 | 1:06 – 1:15 | 1:21 – 1:30 |
| Menu | :30 or under | :40 or under | :45 or under | |
| Total | 1:14 – 1:18 | 1:46 – 1:55 | 2:06 – 2:15 | |
| D | Window | :49 – :53 | 1:16 – 1:25 | 1:31 – 1:40 |
| Menu | :30 or under | :40 or under | :45 or under | |
| Total | 1:19 – 1:23 | 1:56 – 2:05 | 2:16 – 2:25 | |
| F | Window | :54+ | 1:26+ | 1:41+ |
| Menu | :30 or under | :40 or under | :45 or under | |
| Total | 1:24+ | 2:06+ | 2:26+ |
All Day Standards
| Category | A | B | C | D | F |
|---|---|---|---|---|---|
| Window | :56 | :57 – 1:01 | 1:02 – 1:09 | 1:10 – 1:17 | 1:18+ |
| Menu | :37 or under | :37 or under | :37 or under | :37 or under | :37 or under |
| Total | 1:33 or under | 1:34 – 1:38 | 1:39 – 1:46 | 1:47 – 1:54 | 1:55+ |
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