Looking for help?
-
Operations
- Cashier Fundamentals and Customer Service
- Product Quick Reference
- Nutritional Information
- Service Manager
- Sandwich Wrapping
- Safety
- Make-Up Table
- Lobby Drink Fountain Start Up/Shut Down
- Line Busting
- Dining Room
- Double Drive-Thru Service Time Standards
- Drive-Thru Service Time Standards
- Backline Coordinator
-
- 14) Improving Employee Performance
- 13)Improving Product Quality
- 7) Controlling Food Costs
- 15) Controlling Paper Costs
- 12) Controlling Cleaning & Linen Costs
- 11) Improving Staffing Levels
- 1) Improving Health Department Scores
- 10) Improving Frontline Service Times
- 9) Building Sales
- 8) Controlling Labor
- 6) Improving Customer Hospitality
- 5) Improving Store Cleanliness
- 4) Improving Crew Training
- 3) Improving Drive-thru Service Times
- 2) Controlling Turnover
-
Current Campaign
- MPHC Layout – Parrish, Calhoun, Selma
- MPHC Layout
- Microwave Programming
- Merry Meal Deal
- Flapjack Breakfast
- Cinnamon Rolls
- Chicken Nuggets
- MPHC Layouts – System
- Chicken Wings
- Chocolate Chunk Cookies
- Microwave Programming
- Changes to Wing Ordering in POS
- Chicken Wings and the Hourly Report
- Chicken Wing Audit in Yoobic
-
- MPHC Layout – Parrish, Calhoun, Selma
- MPHC Layout
- Microwave Programming
- Merry Meal Deal
- Flapjack Breakfast
- Cinnamon Rolls
- Chicken Nuggets
- MPHC Layouts – System
- Nutritional Information
- Chicken Wings
- Chocolate Chunk Cookies
- Microwave Programming
- Changes to Wing Ordering in POS
- Chicken Wings and the Hourly Report
- Chicken Wing Audit in Yoobic
-
- Articles coming soon
-
- Articles coming soon
-
Recipes and Procedures
- Flapjack Breakfast
- Cinnamon Rolls
- Chicken Nuggets
- Southern Fried Chicken Sandwich
- Nutritional Information
- Common Food Allergens
-
- Flapjack Breakfast
- Cinnamon Rolls
- Breakfast Plates
- Pancakes
- Smoked Sausage
- Biscuit Baking with Biscuit Mixer
- Big Ham Breakfast Sandwich
- Big Breakfast Sandwich
- Bacon
- Grits
- Sausage
- Hash Browns
- Ham
- Eggs and Sausage Breakfast
- Eggs and Bacon Breakfast
- Eggs
- Breakfast Wraps
- Breakfast Steaks
- Breakfast Biscuit Fillet
- Biscuit Sandwiches
- Show Remaining Articles (5) Collapse Articles
-
- Breakfast Plates
- All Recipes and Builds
- Pancakes
- Big Ham Breakfast Sandwich
- Big Breakfast Sandwich
- Grilled Chicken Platter
- Country Ham Dinner
- Country Fried Steak Dinner
- Chopped Steak Platter
- Chicken Fried Chicken Dinner
- Cheeseburger Platter
- Chicken Wraps
- Cooking Hamburger Patties
- Hamburgers
- Grilled Chicken
- Grilled Cheese
- Chicken B.L.T. Sandwich
- Big B.L.T.
- Sausage
- Ham
- Eggs and Sausage Breakfast
- Eggs and Bacon Breakfast
- Breakfast Wraps
- Breakfast Steaks
- Breakfast Biscuit Fillet
- Show Remaining Articles (10) Collapse Articles
-
- Articles coming soon
-
Equipment
- MPHC Layout – Parrish, Calhoun, Selma
- MPHC Layout
- Microwave Programming
- Grill Temperature Programming
- Biscuit Baking with Biscuit Mixer
- Microwave Calibration
- Tea
- Iced Coffee
- Tea and Lemonade Urn Cleaning
- Store Timers
- Smart Safes
- Microwave Programming
- Fryer Programming
- Fryer Filtering
- Drink System Cleaning and Maintenance
- Coffee Machine Cleaning and Maintenance
- Bun Toaster Programming
- Biscuit Warmer Programming
- Show Remaining Articles (3) Collapse Articles
-
Catering
-
Training
-
Human Resources
< All Topics
Print
Water
UpdatedJuly 8, 2025
Quick Reference
| Holding: | Time | |
|---|---|---|
| Prepared to order | ||
| Serving: | Temperature | Size |
| 34°F – 41°F | 16 ounce |
Q.A. Standard: All drinks should be prepared at the time order is placed.
Tools Needed
- Ice Scoop
Health and Safety
- Wash hands before starting to work and after handling anything that is not food related to prevent contamination and health hazards
- Do not allow ice scoop handles to come in contact with ice
- Do not handle drink cups around top of cup or lip area
- Cups should always be upside down for dispensing
- Wash, rinse, and sanitize all utensils and surfaces that touch food every four hours or anytime they become contaminated
Serving (Bottled Water) Eat In, Take Out, or Drive-Thru
- If a customer requests water individually or with their meal or combo, ask them if they would prefer bottled water or tap water
- If they want bottled water, remove a bottle from the frontline cooler
- Hand to customer or place on serving tray
Serving (Tap Water) Drive-Thru/ Dine-in/Take-out
- If the customer wants tap water, select a 16-ounce cup (Unless the customer requests a different size)
- Fill cup full of ice
- Fill to 1/4 inch from top
- Place a lid on the cup of water and ensure the lid is firmly seated
- Ensure you mark the lid of the cup “W”
- Hand to customer with a straw or place on serving tray
| Combos with Soft Drinks, Lemonade or Tea | Combos with Milkshakes | ||||
|---|---|---|---|---|---|
| Description | Drink Size | Fries/HB | Description | Drink Size | Fries/HB |
| Standard | Regular 20 oz. | Regular | Standard | Small – 16 oz.Reg. – 20 oz. | Regular |
| Make Large | Large 32 oz. | Large | Make Large | Small – 16 oz.Reg. – 20 oz. | Large |
| Combos with Coffee | Combos with Milk | ||||
| Description | Drink Size | Fries/HB | Description | Drink Size | Fries/HB |
| Standard | Regular 12 oz. | Regular | Standard | Regular 12 oz. | Regular |
| Make Large | Large 16 oz. | Large | Make Large | Large 16 oz. | Large |
Table of Contents