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Operations
- Break Rules by State
- Crew Training Guide Links (CTGs)
- Cashier Fundamentals and Customer Service
- Product Quick Reference
- Service Manager
- Sandwich Wrapping
- Safety
- Make-Up Table
- Lobby Drink Fountain Start Up/Shut Down
- Line Busting
- Dining Room
- Double Drive-Thru Service Time Standards
- Drive-Thru Service Time Standards
- Backline Coordinator
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- 14) Improving Employee Performance
- 13)Improving Product Quality
- 7) Controlling Food Costs
- 15) Controlling Paper Costs
- 12) Controlling Cleaning & Linen Costs
- 11) Improving Staffing Levels
- 1) Improving Health Department Scores
- 10) Improving Frontline Service Times
- 9) Building Sales
- 8) Controlling Labor
- 6) Improving Customer Hospitality
- 5) Improving Store Cleanliness
- 4) Improving Crew Training
- 3) Improving Drive-thru Service Times
- 2) Controlling Turnover
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Current Campaign
- Conecuh Dogs
- MPHC Layout – Campaign 4 Conecuh Dogs
- Fryer Programming – Campaign 4 Conecuh Dogs
- Fryer Programming – Campaign 4 Corn Dogs
- Big Southern Breakfast Burrito
- Corn Dogs
- Pulled Pork BBQ Sandwich (Test)
- Biscuit Timer Programming (Baked Chicken Test)
- MPHC Layout (Cheesy Steak and Mushroom Sandwich Test)
- Cheesy Steak and Mushroom Sandwich (Test)
- MPHC Layout (Pulled Pork BBQ Sandwich Test Group)
- Baked Chicken
- Strawberry Biscuit Sundae Test
- Fryer Programming
- MPHC Programming (All Units)
- Dreamsicle Shake
- Chicken Wraps
- Chicken Wings
- Microwave Programming
- Macaroni and Cheese
- Show Remaining Articles (5) Collapse Articles
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- Conecuh Dogs
- MPHC Layout – Campaign 4 Conecuh Dogs
- Fryer Programming – Campaign 4 Conecuh Dogs
- Fryer Programming – Campaign 4 Corn Dogs
- Big Southern Breakfast Burrito
- Corn Dogs
- Fryer Programming
- MPHC Programming (All Units)
- Dreamsicle Shake
- Chicken Wraps
- Chicken Wings
- Microwave Programming
- Macaroni and Cheese
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- Articles coming soon
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- Articles coming soon
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Recipes and Procedures
- Conecuh Dogs
- Big Southern Breakfast Burrito
- Corn Dogs
- Pulled Pork BBQ Sandwich (Test)
- Cheesy Steak and Mushroom Sandwich (Test)
- Baked Chicken
- Dreamsicle Shake
- Chicken Wings
- Macaroni and Cheese
- Southern Fried Chicken Sandwich
- Common Food Allergens
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- Big Southern Breakfast Burrito
- Grits
- Breakfast Plates
- Pancakes
- Smoked Sausage
- Biscuit Baking with Biscuit Mixer
- Big Ham Breakfast Sandwich
- Big Breakfast Sandwich
- Bacon
- Sausage
- Hash Browns
- Ham
- Eggs and Sausage Breakfast
- Eggs and Bacon Breakfast
- Eggs
- Breakfast Wraps
- Breakfast Steaks
- Breakfast Biscuit Fillet
- Biscuit Sandwiches
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- Big Southern Breakfast Burrito
- Chicken Wraps
- Breakfast Plates
- All Recipes and Builds
- Pancakes
- Big Ham Breakfast Sandwich
- Big Breakfast Sandwich
- Grilled Chicken Platter
- Country Ham Dinner
- Country Fried Steak Dinner
- Chopped Steak Platter
- Chicken Fried Chicken Dinner
- Cheeseburger Platter
- Cooking Hamburger Patties
- Hamburgers
- Grilled Chicken
- Grilled Cheese
- Chicken B.L.T. Sandwich
- Big B.L.T.
- Sausage
- Ham
- Eggs and Sausage Breakfast
- Eggs and Bacon Breakfast
- Breakfast Wraps
- Breakfast Steaks
- Breakfast Biscuit Fillet
- Show Remaining Articles (11) Collapse Articles
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- Articles coming soon
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Equipment
- MPHC Layout – Campaign 4 Conecuh Dogs
- Fryer Programming – Campaign 4 Conecuh Dogs
- Fryer Programming – Campaign 4 Corn Dogs
- Biscuit Timer Programming (Baked Chicken Test)
- MPHC Layout (Cheesy Steak and Mushroom Sandwich Test)
- MPHC Layout (Pulled Pork BBQ Sandwich Test Group)
- Fryer Programming
- MPHC Programming (All Units)
- Microwave Programming
- Grill Temperature Programming
- Biscuit Baking with Biscuit Mixer
- Microwave Calibration
- Tea
- Iced Coffee
- Tea and Lemonade Urn Cleaning
- Store Timers
- Smart Safes
- Microwave Programming
- Fryer Filtering
- Drink System Cleaning and Maintenance
- Coffee Machine Cleaning and Maintenance
- Bun Toaster Programming
- Biscuit Warmer Programming
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Catering
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Training
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Human Resources
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Major Work Rules
Updated
As a member of the Jack’s Team, all employees have a responsibility to the company and to the fellow employees to conduct themselves according to certain rules of behavior. Certain guidelines and rules have been established for everyone’s protection and welfare. Failure to abide by the following rules and guidelines will result in disciplinary action up to and including termination:
- Any violation of Anti-Harassment, Anti-Discrimination or Anti-Retaliation policy. If you believe that a direction has been given to you that is not legal, ethical or within the scope of Jack’s business, you should immediately notify Jack’s management using the Speak Up Program.
- Firearms or any dangerous weapons are prohibited on the premises.
- Rudeness to a guest will not be tolerated.
- Horseplay, inappropriate behavior, use of profane and/or vulgar language is prohibited.
- Verbal arguments or provocation that leads to physical contact among Jack’s employees, customers, vendors or guests is prohibited.
- Insubordination: You may be asked to perform job functions not directly related to the position to which you were initially assigned. We expect you to comply with the directions given by management provided those directions are legal, ethical, and within the scope of Jack’s business.
- Any violation of drug/alcohol policy.
- Theft of food, customer information, cash or company property cannot be removed from the premises without Regional Director consent.
- Integrity Violations: Falsifying company records such as employment applications, time and attendance records, statistical reports, inventory, voids and deletes. Using customer rewards receipt points is also prohibited.
- Solicitation of employees is prohibited. This includes the sale of products, services or merchandise.
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