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Operations
- Break Rules by State
- Crew Training Guide Links (CTGs)
- Cashier Fundamentals and Customer Service
- Product Quick Reference
- Service Manager
- Sandwich Wrapping
- Safety
- Make-Up Table
- Lobby Drink Fountain Start Up/Shut Down
- Line Busting
- Dining Room
- Double Drive-Thru Service Time Standards
- Drive-Thru Service Time Standards
- Backline Coordinator
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- 14) Improving Employee Performance
- 13)Improving Product Quality
- 7) Controlling Food Costs
- 15) Controlling Paper Costs
- 12) Controlling Cleaning & Linen Costs
- 11) Improving Staffing Levels
- 1) Improving Health Department Scores
- 10) Improving Frontline Service Times
- 9) Building Sales
- 8) Controlling Labor
- 6) Improving Customer Hospitality
- 5) Improving Store Cleanliness
- 4) Improving Crew Training
- 3) Improving Drive-thru Service Times
- 2) Controlling Turnover
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Current Campaign
- Campaign 5 Test – Chicken Bacon Wraps MPHC Layout
- Campaign 5 Test – Fried Shrimp MPHC Layout
- Campaign 5 Test – Chicken Bacon Wraps
- Campaign 5 Test – Fried Shrimp Fryer Programming
- Campaign 5 Test – Fried Shrimp
- Blueberry Biscuits
- Microwave Programming Campaign 5
- Fryer Programming Campaign 5
- MPHC Layout Campaign 5
- Catfish
- Red, White and Blue Sundae
- Dry Rub Wings Test Item
- Mega Breakfast Sandwich (Bun) Test
- Mega Breakfast Sandwich (Biscuit) Test
- Microwave Programming – Chicken Pot Pie Test
- Grill Timer Programming – Chicken Pot Pie Test
- Chicken Pot Pie Test Item
- MPHC Layout – Dry Rub Wings
- Fryer Programming – Dry Rub Wings Test
- Fryer Programming
- MPHC Programming (All Units)
- Chicken Wraps
- Microwave Programming
- Macaroni and Cheese
- Show Remaining Articles (9) Collapse Articles
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- Articles coming soon
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- Articles coming soon
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- Campaign 5 Test – Chicken Bacon Wraps MPHC Layout
- Campaign 5 Test – Fried Shrimp MPHC Layout
- Campaign 5 Test – Chicken Bacon Wraps
- Campaign 5 Test – Fried Shrimp Fryer Programming
- Campaign 5 Test – Fried Shrimp
- Dry Rub Wings Test Item
- Mega Breakfast Sandwich (Bun) Test
- Mega Breakfast Sandwich (Biscuit) Test
- Microwave Programming – Chicken Pot Pie Test
- Grill Timer Programming – Chicken Pot Pie Test
- Chicken Pot Pie Test Item
- MPHC Layout – Dry Rub Wings
- Fryer Programming – Dry Rub Wings Test
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Recipes and Procedures
- Campaign 5 Test – Chicken Bacon Wraps
- Campaign 5 Test – Fried Shrimp
- Blueberry Biscuits
- Catfish
- Red, White and Blue Sundae
- Dry Rub Wings Test Item
- Mega Breakfast Sandwich (Bun) Test
- Mega Breakfast Sandwich (Biscuit) Test
- Chicken Pot Pie Test Item
- Macaroni and Cheese
- Southern Fried Chicken Sandwich
- Common Food Allergens
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- Blueberry Biscuits
- Grits
- Breakfast Plates
- Pancakes
- Smoked Sausage
- Biscuit Baking with Biscuit Mixer
- Big Ham Breakfast Sandwich
- Big Breakfast Sandwich
- Bacon
- Sausage
- Hash Browns
- Ham
- Eggs and Sausage Breakfast
- Eggs and Bacon Breakfast
- Eggs
- Breakfast Wraps
- Breakfast Steaks
- Breakfast Biscuit Fillet
- Biscuit Sandwiches
- Show Remaining Articles (4) Collapse Articles
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- Chicken Wraps
- Breakfast Plates
- All Recipes and Builds
- Pancakes
- Big Ham Breakfast Sandwich
- Big Breakfast Sandwich
- Grilled Chicken Platter
- Country Ham Dinner
- Country Fried Steak Dinner
- Chopped Steak Platter
- Chicken Fried Chicken Dinner
- Cheeseburger Platter
- Cooking Hamburger Patties
- Hamburgers
- Grilled Chicken
- Grilled Cheese
- Chicken B.L.T. Sandwich
- Big B.L.T.
- Sausage
- Ham
- Eggs and Sausage Breakfast
- Eggs and Bacon Breakfast
- Breakfast Wraps
- Breakfast Steaks
- Breakfast Biscuit Fillet
- Show Remaining Articles (10) Collapse Articles
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- Articles coming soon
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Equipment
- Campaign 5 Test – Chicken Bacon Wraps MPHC Layout
- Campaign 5 Test – Fried Shrimp MPHC Layout
- Campaign 5 Test – Fried Shrimp Fryer Programming
- Microwave Programming Campaign 5
- Fryer Programming Campaign 5
- MPHC Layout Campaign 5
- Microwave Programming – Chicken Pot Pie Test
- Grill Timer Programming – Chicken Pot Pie Test
- Fryer Programming – Dry Rub Wings Test
- Fryer Programming
- MPHC Programming (All Units)
- Microwave Programming
- Grill Temperature Programming
- Biscuit Baking with Biscuit Mixer
- Microwave Calibration
- Tea
- Iced Coffee
- Tea and Lemonade Urn Cleaning
- Store Timers
- Smart Safes
- Microwave Programming
- Fryer Filtering
- Drink System Cleaning and Maintenance
- Coffee Machine Cleaning and Maintenance
- Bun Toaster Programming
- Biscuit Warmer Programming
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Catering
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Training
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Human Resources
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Print
Major Work Rules
Updated
As a member of the Jack’s Team, all employees have a responsibility to the company and to the fellow employees to conduct themselves according to certain rules of behavior. Certain guidelines and rules have been established for everyone’s protection and welfare. Failure to abide by the following rules and guidelines will result in disciplinary action up to and including termination:
- Any violation of Anti-Harassment, Anti-Discrimination or Anti-Retaliation policy. If you believe that a direction has been given to you that is not legal, ethical or within the scope of Jack’s business, you should immediately notify Jack’s management using the Speak Up Program.
- Firearms or any dangerous weapons are prohibited on the premises.
- Rudeness to a guest will not be tolerated.
- Horseplay, inappropriate behavior, use of profane and/or vulgar language is prohibited.
- Verbal arguments or provocation that leads to physical contact among Jack’s employees, customers, vendors or guests is prohibited.
- Insubordination: You may be asked to perform job functions not directly related to the position to which you were initially assigned. We expect you to comply with the directions given by management provided those directions are legal, ethical, and within the scope of Jack’s business.
- Any violation of drug/alcohol policy.
- Theft of food, customer information, cash or company property cannot be removed from the premises without Regional Director consent.
- Integrity Violations: Falsifying company records such as employment applications, time and attendance records, statistical reports, inventory, voids and deletes. Using customer rewards receipt points is also prohibited.
- Solicitation of employees is prohibited. This includes the sale of products, services or merchandise.
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